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Frequently Asked Questions

Tap2Ride transportation is a ridesharing and non-emergency medical transportation (NEMT) company that connects riders with independent contractor drivers who provide transportation services.

You can book a ride with Tap2Ride by downloading our mobile app and creating an account. From there, you can input your pickup and drop-off locations and select the type of ride you need.

Tap2Ride offers two types of rides: ridesharing and non-emergency medical transportation (NEMT). Ridesharing rides are for general transportation needs, while NEMT rides are for those who require transportation to medical appointments or procedures.

You can pay for your Tap2Ride ride through our mobile app using a credit or debit card.

The cost of a Tap2Ride ride depends on the type of ride, distance, time, and other factors. You can view the estimated cost of your ride before booking.

Tap2Ride takes the safety and security of our riders and drivers seriously. We conduct background checks on all of our independent contractor drivers and monitor their driving records.

Yes, you can schedule a Tap2Ride ride in advance through our mobile app.

If your Tap2Ride driver cancels your ride, we will work to find you another driver as quickly as possible.

Yes, you can rate your Tap2Ride driver after your ride is complete

A: If you have a problem with your Tap2Ride ride, such as a billing issue or safety concern, please contact our customer service team through our mobile app or website.

Tap2Ride Transportation | Ride-Sharing | NEMT Service | Hippa Compliant
National Provider identifier


It is an identification number given out by the centers for medicare and medicaid services in the US to all health care professionals or provides contact us if you needed

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